We have recently been made aware of an issue with our billing system in that clients have not had invoices automatically generated.  This has caused client accounts to be in arrears without notice.

To rectify the situation, invoices are now being generated manually. Ciients may notice that they are receiving invoices that are due to be paid, and they may also be due close together. These are genuine invoices for the time that the accounts have been hosted with us.  Each invoice will show the dates covered.

So we kindly ask our clients to bring their accounts up-to-date as soon as possible.  For any problems, concerns or questions we suggest opening a support ticket.  Our apologies for the inconvenience this may cause.

Tuesday, June 16, 2015

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